The Role

As a Customer Service Representative, you are the first point of contact for anyone who needs dumpster rentals or junk removal services. You'll answer calls, texts, and emails, give accurate price quotes, explain our services, and keep customers updated on delivery and pickup times. You'll work closely with our dispatch team and drivers so the information you give customers is always correct and current.

Responsibilities

• Answer inbound calls, texts, and emails from customers, contractors, and businesses
• Quote dumpster rentals accurately, including size, rental period, weight limits, and any applicable fees
• Explain our services clearly: dumpster sizes, what can and cannot go in a dumpster, delivery and pickup, placement, and overage or extension policies
• Recommend the right dumpster size for each customer's project
• Schedule deliveries, pickups, swaps, and enter every order correctly in our system
• Coordinate with dispatch to give customers accurate driver ETAs, and proactively update them about delays
• Handle questions, changes, cancellations, and billing inquiries
• Calmly resolve complaints and escalate issues to a manager when needed
• Keep clear, complete notes on every customer interaction

Qualifications

Required

• 1+ years of customer service experience by phone (call center, dispatch, or similar)
• Comfortable learning and explaining pricing, sizes, and policies accurately
• Strong data entry and computer skills; able to learn scheduling or dispatch software quickly
• Clear, friendly phone and written communication
• Reliable attendance and the ability to work the schedule below

Preferred

• Experience in dumpster rental, roll-off, hauling, waste, construction, or another field-service industry
• Familiarity with dispatch, CRM, or route-scheduling software

Skills and Traits

• Detail-oriented: you get the numbers, addresses, and dates right the first time
• Patient and upbeat with stressed or frustrated customers
• Quick learner who can absorb pricing, policies, and local service areas
• Organized multitasker who stays calm when the phones get busy
• A team player who communicates well with dispatch and drivers

Pay + Benefits

• Location: Leesburg, VA
• Type: Full-time
• Schedule: 7:00 AM – 4:00 PM
• Pay: $50,000 – $60,000 per year, depending on experience
• Benefits: Paid time off, health, dental, and vision insurance, 401(k), and employee discounts

Pack Rat Hauling is Northern Virginia's trusted leader in dumpster rentals, junk removal, cleanouts, demolition, recycling, and property cleanup services. We proudly serve communities including Leesburg, Reston, Purcellville, Round Hill, Bluemont, Winchester, and surrounding areas.

Our reputation has been built on providing reliable service, professional employees, and exceptional customer care. We value our team members and are committed to creating a positive work environment where employees can grow their careers and contribute to our continued success.

Join a company where your hard work is recognized, your safety is prioritized, and your opportunities for advancement are real.